ON THE GROUND
Local, And Happy To Turn Up
Onsite visits across Parramatta for anything that cannot be fixed remotely.
BUSINESS IT SUPPORT
A server that will not boot, an email account locked out, a Parramatta shop terminal frozen on a Saturday. None of it is complicated to fix once someone competent is looking at it. The damage is done in the hours before that happens.
We work as the tech department you do not have room to employ. Systems watched in the background, problems caught early, and a number you can call that gets answered.
Email & Microsoft 365
OperationalServer & Backups
Backed Up 04:00Network & WiFi
OperationalAntivirus & Patching
Up To DateWorkstations
12 / 12 OnlineAn example monitoring view. Yours is checked daily.
Setup, repairs, upgrades and the slow machine that everyone has learned to put up with.
Migrations, new staff accounts, shared mailboxes, spam filtering and the sync issues that come with them.
Routers, switches, dead spots in the back office and the connection that drops every afternoon.
Automated backups that are tested rather than assumed, so a failed drive is an inconvenience and not a disaster.
Antivirus, updates, password policy and staff guidance on the scams that are actually landing right now.
Advice on what to buy and what to avoid, sourced at trade pricing and set up before it reaches your desk.
One number, answered by someone who knows your setup rather than a queue and a ticket reference.
Most issues are diagnosed on the call. We tell you straight away whether it is a five minute fix or a site visit.
The majority are resolved remotely the same day. Where hardware is involved, we come to you.
Once it is working again we look at why it happened, so the same fault does not cost you another morning.
Onsite visits across Parramatta for anything that cannot be fixed remotely.
Same day is the target for anything stopping you working, and most problems are resolved remotely within the hour. Urgent faults jump the queue rather than waiting their turn.
No. Plenty of clients call us as things come up and pay for the time used. A monthly plan works out cheaper once you are calling regularly, but it is your choice either way.
Yes. A two person office with a laptop, a printer and an email account is a perfectly normal client for us. Small setups still fall over, and the work still stops when they do.
We come to you. Most faults are sorted over a remote session, but hardware failures, network cabling and new equipment installs are handled onsite across Parramatta.
